For merchants
Payouts
When buyers' money reaches your bank account, what it costs, and why it can be held up.
The Payouts page shows two amounts: Ready to pay out (cleared, goes out in the next payout) and Still clearing (paid by the buyer, not cleared yet). Only Ready to pay out is sent to your bank.
Payout rules
| Destination account | Only the owner's own verified bank account, in the same name as the verified identity. |
|---|---|
| Payout schedule | Daily, weekly, every two weeks, monthly, or manual. Withdraw now works on every schedule. |
| Sending time | Monday to Saturday between 13:00 and 14:00 WIB. You can request a payout any time; one requested outside those hours is sent in the next sending window. A withdrawal split into several payouts is sent in the same window. Nothing is sent on Sundays. |
| Payout fee | Rp3,000 per payout, charged once however many payments it contains: from the amount sent on a scheduled or full-balance payout, and from your balance on top of the transfer when you withdraw a set amount. A withdrawal split into several payouts pays it once per payout. |
| Maximum per payout | Rp100,000,000 by default, and the Payouts page shows the limit that applies. A larger amount is split into several payouts, each with its own fee. |
| Minimum payout | Rp10,000 must reach your account after the fee, so a payout starts once Ready to pay out reaches Rp13,000. |
| Amount you receive | The amount paid out minus the payout fee. Example: Rp250,000 − Rp3,000 = Rp247,000. |
| Arrival time | Clearing follows bank working days, and weekends and holidays push it back. When a transfer lands depends on your bank. We do not guarantee a time. |
| Email notices to the owner | When a payout is sent, when it fails to send, and when payouts on the account are held or resume. |
As of 27 October 2026.
When the money reaches your bank
- A buyer pays. The payment is final at once and its amount joins Awaiting payout, marked as still clearing at the bank.
- The bank finishes processing the payment (settlement). The payment shows as Cleared and its amount moves to Ready to pay out.
- When your schedule falls due and Ready to pay out has reached the minimum, Kasera bundles it into one payout and deducts the fee. Above the maximum per payout it becomes several payouts, each with its own fee. The payout shows as Scheduled. Withdraw now does the same step on demand, for the amount you choose.
- In the next sending window (Monday to Saturday, 13:00–14:00 WIB), we first check that our records match our payment partner's. The payout is then sent to your bank and shows as Processing.
- Once the transfer is confirmed the payout shows as Paid out and the owner gets an email. When it appears on your bank statement depends on your bank.
Payout schedules
A schedule counts from your previous payout, not from a calendar date or a fixed hour. Your first payout runs as soon as Ready to pay out reaches the minimum.
| Schedule | Next payout |
|---|---|
| Daily | 1 day after the previous payout |
| Weekly | 7 days after the previous payout |
| Every two weeks | 14 days after the previous payout |
| Monthly | 30 days after the previous payout, not the same date each month |
| Manual | Only when you click Withdraw now. |
Balance below the payout minimum when your schedule comes around? Your money stays safe in your account and is paid out automatically once it reaches the payout minimum.
Need your money sooner? Click Withdraw now on the Payouts page and enter the amount, which starts at everything in Ready to pay out. It must be at least the payout minimum and no more than what is ready. You receive exactly the amount you type, and your balance drops by that amount plus the payout fee. If you withdraw everything that is ready, the fee comes out of it, so the transfer is that balance minus the fee. Above the maximum per payout, the page shows how many payouts it becomes and the total fee before you confirm. Example: with a Rp100,000,000 maximum, a Rp150,000,000 withdrawal becomes two payouts, and the fee is Rp3,000 × 2 = Rp6,000.
- Only the account owner can use it.
- You enter a 6-digit code sent to the owner's email.
- One payout at a time.
- It is sent in the next sending window, Monday to Saturday between 13:00 and 14:00 WIB, so it isn't instant.
- When it can't be used yet, the button stays visible with the reason.
When a payout fails or is held
Your money stays in your balance until the payout succeeds, and buyers can keep paying as usual.
| What you see | What it means | What to do |
|---|---|---|
| Payouts are paused, with a reason | No payout is made yet. The cause can be unfinished verification, a payout bank account that is missing or still being checked, a holder name that does not match your verified name, or a suspended account. | Follow the note shown on the Payouts page. Your bank account is under Settings → Business. Or email support at halo@kasera.id. |
| On hold, on one payment | Kasera is holding the money of a specific payment, with a written reason shown on that payment's detail page. The amount appears as an On hold line on the Payouts page and is not paid out until it is released. If the payment was already paid out, the same amount is withheld from the next payout and paid back in the payout after it is released. Other payments pay out as usual. | Read the reason on the payment's detail page. For questions, email support at halo@kasera.id. |
| Payout: Waiting for buyer confirmation | A payment above Rp 1,000,000 while your account is new (under 14 days since the first payment, or under 25 different buyers). Its money stays pending until the buyer confirms the order arrived, or the day after the delivery date passes without a report. Other payments are unaffected. | Nothing, it pays out on its own. If it says the buyer reported a problem, reply in the email thread with the buyer and send proof of delivery. |
| Failed | The bank transfer was refused. The owner gets a “Payout failed to send” email and the money stays in your Kasera Pay balance. | Just wait. Our team handles it, sends the payout again and contacts you if anything is needed. |
| Under review | Our pre-transfer check found that our records and our payment partner's did not match, so the payout was stopped before any money left. It shows in Past payouts. No email is sent for it. | Just wait. Once our team has reviewed it, the money returns to your balance and goes out in a later payout. |
| Payouts are on hold | Kasera has paused payouts on the account. The owner gets an email when the hold starts and another when payouts resume. | Contact us at halo@kasera.id. |
Why payouts go only to your own account
Payouts go only to a verified payout account. For an individual business, the holder name must match the owner's verified identity. For a company (PT/CV), it must be the company's legal name as on its deed. The same account receives payouts for every business the owner runs. To change it, see changing your payout bank account.
An account in another person's name cannot be a payout destination, nor can a foundation's or company's account unless that entity is the business verified on the account. If money should reach a different person or legal entity, they sign up for their own Kasera Pay account and complete verification with their own bank account. There is no API for sending money to third-party bank accounts. How this works for foundations and communities is explained in payments on behalf of an organisation.